Privacy Policy
At Boss Cooling LLC, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our website or services.
Information We Collect
When you visit our website, certain data may be automatically collected to help us understand how our website is being used and to improve your browsing experience. This may include:
- Your device’s IP address
- Browser type and version
- Pages visited on our site
- Time and date of access
- Referring website or search engine
- Technical information about your device or connection
This data is non-personal and used strictly for analytical and performance improvement purposes.
Use of Cookies
Our website may use cookies to enhance your interaction and tailor content to your preferences. Cookies are small files stored on your device by your browser. You may disable cookies in your browser settings; however, doing so may affect the functionality of some parts of our site.
Personal Information You Provide
When you reach out to us via contact forms, phone calls, or service requests, we may collect personal details such as:
- Your name
- Email address
- Phone number
- Service address
- Other relevant information to assist with your inquiry or booking
We only collect information that you voluntarily provide, and we clearly state the purpose at the time of collection.
How We Use Your Information
The information we collect may be used to:
- Schedule and manage appointments
- Respond to customer inquiries
- Send service-related updates or confirmations
- Improve our website and services
- Send surveys or request feedback (with your consent)
We do not sell or rent your personal information to third parties for marketing purposes.
SMS Communications
Boss Cooling LLC offers the option to receive SMS messages for appointment reminders, billing alerts, technician dispatch updates, and post-service feedback. By providing your mobile number and opting in, you consent to receive text messages from us. You will be informed that:
- Message and data rates may apply
- Message frequency may vary
- You may opt out at any time by replying “STOP”
- For help, reply “HELP” or contact us directly
- Your phone number will not be shared or sold to third parties for promotional use
Consent to receive text messages is not a condition for purchasing any services.
Information Sharing
We do not share your personal information with outside parties except in the following situations:
- To comply with legal obligations
- To protect the rights, safety, or property of Boss Cooling LLC
- In connection with a business merger or asset sale
- With trusted partners solely for providing services on our behalf (e.g., scheduling software)
All shared data is handled securely and used only for the purposes intended.
Data Security
We use reasonable safeguards to protect your information from unauthorized access, misuse, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute protection.
Please note that our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
Your Rights
You may request to review, update, or delete your personal information at any time. You also have the right to opt out of promotional communications or SMS messages by using the provided unsubscribe methods.
Updates to This Policy
Boss Cooling LLC may revise this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed.
Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us:
